touchAR by PyraSoft

General Questions (12 entries)

• How does it really work?
  The application connects to a web service that can be placed on a Windows or Linux server within or outside your LAN. The web service first verifies ...
• Where do I download touchAR
  In the usual places. App store, Android Market Place & BlackBerry App World.
• What version of Remedy/ITSM does it work with?
  touchAR was designed and tested on ARS 7.5 patch 004 and ITSM 7.6
• How does it work on all three phone platforms?
  touchAR uses a unified web service to communicate with all three phone platforms and the ARS server. You can use our cloud servers with the web service installed or you can ...
• Does it work with all databases?
  touchARS uses the Java 7.5 Remedy API to communicate with the Remedy server. The underlying database can be Oracle, SQL Server or any other RDBMS that the Remedy ARS can communicate ...
• What is configured on the web service?
  You can add and remove AR servers to the web service. This is an added security layer. Servers are added to the web service through a web interface that saves the ...
• Where do I specify my AR server port #
  When adding the AR server the list that the web service will authorize to. This is convenient for users unlike the user tool where each user has to specify the port ...
• What iPhone versions are supported?
  3.x & 4.x
• What Blackberry devices are supported?
  Curve, Bold 2, Storm & Torch.
• How does it work on all three platforms? the android exception
  We will eventually have four versions of touchAR for the Android platform. touchAR that includes CM,HD and RQ using a web service  ...
• Do you support Windows Mobile 7?
  We are working really hard to have a Windows 7 version soon. Our goal is 3rd or fourth quarter 2011
• Symbian Support
  Unless privately contracted, we will not have a Symbian OS version.